Clear policies for shipping, delivery and returns.Order with confidence.
We aim to dispatch orders quickly, package products securely and provide clear guidance on delivery timing, non-delivery, damaged goods and refund eligibility.
How orders are shipped.
We dispatch orders by USPS.
The delivery charge includes the cost of packaging, including materials and time, plus the cost of the delivery service. In the unlikely event that an order is split, you will only be charged one delivery charge.
We will dispatch all orders as soon as we can, normally within 24 hours, but on occasion it may take up to two working days to dispatch.
Estimated delivery after dispatch.
The delivery services we use are set out below. The delivery timing listed is the normal delivery time from dispatch. However, we cannot guarantee delivery time.
All U.S. orders: Standard Delivery Service, normally 3–8 business days from dispatch.
Stock availability and delays.
We aim to maintain stocks of all items displayed on the website. However, we cannot guarantee that all items will always be in stock.
If an item is out of stock when your order is received and we will not be able to deliver to you within the normal timescales, we will contact you by email to:
- Inform you of the delay.
- If possible, give you an estimate of when stocks will be received.
- Give you the option to cancel the order and receive a full refund.
Your address and delivery responsibilities.
It is your responsibility to ensure that the correct delivery address is provided to us and that someone is available to take in the parcel.
If the parcel is not delivered because no one was available to take it in, it is your responsibility to make arrangements for it to be re-delivered or collected from the delivery depot.
If an order is returned to us by the delivery company because they could not deliver it or it was not called for, we reserve the right to deduct an administration charge from any refund or add an administration charge before re-sending.
If the goods are not delivered due to an error by us or our chosen delivery company, you will not be liable for any additional charges.
Claims for non-delivery of goods must be made within 14 working days of dispatch. Claims after this period will not be accepted.
Report damages quickly.
Please open all packages immediately on receipt and report any damages or shortages to us by email within three working days.
Packages left in unattended locations.
If you ask us to leave a package unattended, such as in a shed or porch, we will not accept any claim for non-delivery.
Consequential loss.
We take care to pack all orders securely and address them clearly. However, though unlikely, it is always possible that your order may be damaged, delayed or go astray.
In this case, neither we nor the delivery company can be held accountable for any consequential loss.
Refunds, returns and faulty items.
If your item is faulty or damaged, we will certainly replace it.
However, as this is a food item, even though it is in supplement form, we cannot use it again because we cannot 100% guarantee its authenticity once it has left our control. Therefore, we cannot take it back if you change your mind.
Most people in the medical trial had a benefit; some did not. We are unable to provide a refund if you feel you did not benefit.
Return conditions
- Goods will only be accepted for return if they are dispatched within 14 days of delivery.
- The item is your responsibility until it reaches us.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
Questions about your delivery or return?
Please contact our team if you need help with an order, damaged package, delivery issue or refund question.
Reach out with your order number and details of your question.
Non-delivery claims must be made within 14 working days of dispatch.
Damage or shortages must be reported within three working days of receipt.
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